Stay With Me Video Connect

Our Stay With Me Video Connect Program allows us to continue providing regular therapy and counselling sessions after a Multidisciplinary Clinic. We offer ongoing support for psychology & counselling, speech therapy, occupational therapy and learning & literacy. These sessions are conducted using a program called 'Coviu' which our clinical team can use to connect with you and your family via video from the comfort of your own home or the classroom. Coviu was initially developed specifically for speech therapy and is a secure platform designed for health service provision and so ensuring your privacy. Our clinical team will work with you and your family to schedule appointments based on the level of support required and your availability.

Before your appointment

  • A desktop or laptop computer

    The computer needs to have an inbuilt microphone and camera. Smartphones and tablet computers can be used however they are generally less effective for therapy sessions. 

  • a Quiet Space

    You will be best to be in a private, quiet place away from distractions. Please take some time to give some thought to a suitable place that will ensure you feel safe for your video consult. You may also choose to use headphones to improve sound/reduce noise/maintain privacy.

  • Coviu Website

    All you need to know and check on your device is on the Coviu website. It is essential that you have a look at this web-page before your first connection. Follow this link: Coviu Website

Your appointment

  • Connecting with your practitioner

    Each Outback Futures practitioner has their own Coviu Room. You simply need the URL for their specific room which is sent to you via email. When you paste this into your browser and hit enter, you are simply “knocking” on their door.

    This will take you to a virtual 'room'. Take a picture (snap) and enter name and click next. (Wait for practitioner to connect.) Allow microphone and camera if pop up box appears.

    If the practitioner is in their room at this time, they will hear you “knocking” and can choose to accept you into their room.

  • Have a phone nearby

    Remember if you try to enter a room and the host is not in there at that time, it won’t work. You need to try to enter only at the arranged time. It is always best to have a mobile phone handy in case your therapist needs to contact you in the case of technical or internet difficulties.

  • Respect the appointment

    Please note that appointments arranged are professional consultations so we ask that you respect this and ensure you have cleared your schedule of other duties and do endeavour to let your practitioner know should you not be able to attend your appointment.

Troubleshooting

More often than not things are smooth sailing with Coviu, however if things aren't working as you need them to, here are some camera and microphone tips to help:

  1. Click settings (top left of Coviu screen).
  2. Check under Camera that “webcam” is selected and change if not selected.
  3. Click on Video Quality and select low quality.
  4. Check under microphone that “high definition microphone” is selected and change if not selected.
  5. Minimise settings window.

To practice or troubleshoot connection issues with the Coviu website please contact Wendy Phillpotts on 0421 837 415. Wendy's Coviu room link is: https://outbackfutures.coviu.com/room/@wendyp